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We want you to be happy with your purchase from ASWANU! Notify us within 30 days of receiving your part if you experience any problems with it. Please contact our customer service department for a return authorization before returning anything to us. Once you receive a Return Authorization number, you have another 7 days to arrange a return for the item to us.

 

Lifetime Warranty Policy

Bronze, Silver & Gold members are eligible for a lifetime warranty on parts unless otherwise excluded on this warranty page or explicitly on the product page.

All other policies in the Standard Warranty Policy apply.

 

Standard Warranty Policy

Standard members are eligible for a twelve (12) month warranty on parts unless otherwise excluded on this warranty page or explicitly on the product page.

All defective merchandise, unless otherwise indicated on this warranty page or explicitly on the product page, may be returned for a replacement. Customer is responsible for properly packing return merchandise to ensure it is not damaged in transit. Return merchandise that is physically damaged in transit will not be eligible for a replacement or a refund.

Physical damage is not covered by this warranty.

Aswanu.com is not responsible for any damage to your device due to improper installation or accidental damage. This includes data loss.

The warranty provided does not apply to a part if damaged in any way by improper use, abuse, neglect, careless handling, or improper installation.

Batteries only have a six (6) month warranty.

Discontinued items must be returned based on our Return Policy listed below.

A return merchandise authorization number (RMA#) is required for all warranty replacements.

 

Tools and other brand accessories are not apply to our Warranty Policy. Please refer to manufacturers warranty information.

After-sale service

As long as you bought a product from our website,you are obligated to enjoy our toughtful service.In order to increse our customers' purchasing experiences on Aswanu,we have established two more after-sale service centers in Sweden and Holland.For customer who lives nearby,it will be very convinient.If you have any problems,do not hesitate to contact our service team.We will try our best to solve your problems.